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Returns & Refunds
How do I return my items?
We offer free returns to the following countries;
United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.
If your country is not listed here you may be responsible for the cost of your return.
To make an online return, follow the steps below;
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Head to our online Returns Portal within 30 days of receiving your order
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Select which item(s) you're returning/exchanging and why. Please note, if an item is marked as 'Final Sale', this item is non-returnable.
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Select the method you’ll be returning your order by. You'll also see your nearest drop-off point.
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Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point. Printerless options may be available.
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It can take up to 14 days for your order to be returned back to our warehouse and be refunded.
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Once your refund is processed, it may take up to 5 days to clear with your bank.
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Please note if you opt for an exchange, stock is not immediately reserved and it is possible that the item/s that you requested are no longer available once returned. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you.
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Please also note that the delivery address for exchanges cannot be modified. The exchange will always be sent to the same address as the original order.
Returns Policy
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, gymshark.com and are still in their original condition, you have up to 30 days to return your item back to us!
What items can I return?
Any unwanted product must be returned within 30 days from when your Gymshark order was delivered (if the order was placed online) or was purchased (if you bought the items in one of our stores). Please see the below for any exceptions to this rule:
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All Underwear & Swimwear can't be returned for hygiene reasons.
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Socks can be returned if they are sealed in their original packaging.
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All bottles are non-returnable due to hygiene reasons.
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Personalised items can't be returned.
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In the US and Canada, items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
This does not affect your statutory rights.
To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
When will I get my refund?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
To find out how long your return may take, please see HERE.
Good to knows...
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Keep any proof of return postage receipts as we may need to view these as part of your return query.
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We only offer refunds onto the original payment method used to make the order.
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For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
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Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
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If using a Happy Returns Bar in the US or returning to our Regent Street store, a refund will be immediately processed upon return.
Can I combine multiple returns into one return?
The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.
Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.
Combining the returns into the same package my cause an error in your refund, so please package separately.
If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.
Do you offer exchanges?
Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.
If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.
Can I exchange my item?
Received your latest Gymshark 'fits but something's not quite right? No problem!*
Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!
Are exchanges available for everyone?
*Unfortunately, exchanges are currently not available on our Norway, Switzerland or Rest Of World store just yet, but we're working hard to make that happen soon!
Is an exchange guaranteed once opted for?
In short, no. If you opt for an exchange, stock isn't immediately reserved and it's possible that the item(s) requested are no longer available when processed. If this is the case, you'll be refunded for the item(s) back to your original payment method and we'll send you an email to confirm this.
Still want the item but it's currently out of stock? See our Restocks article for all the deets on how to be alerted when this come back in stock!
How long does it take to receive an exchange?
Once your parcel has been delivered back to our warehouse, we aim to have your return processed within 7 days.
If your exchange is approved, we'll usually get this dispatched out to you within 1-2 days and we'll be in touch shortly after via email with your new tracking link.
If you haven't received an email to confirm your exchange within 7 days, let us know and we'll have a look into this for you - Remember to check your junk/spam.
I still haven't received my refund
Why have I not received my refund?
If you've sent back your return but you're still waiting on your refund, we know it sucks, but this can be due to a few different reasons...
Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.
How can I check the status of my return?
In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.
Once processed, your refund can take 5 days to appear in your account, once released by your bank.
How long does it take for returns to be refunded?
You can check your country's specific returns timeframe via our How Do I Return My Items Page and if your return tracking has not received an update within the timeframe specified, feel free to get in touch with us!
Please include in your message:
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Proof of return postage (e.g a photo of your receipt)
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Your order number (e.g #UK123456)
A member of the team will then get back to you as soon as we can!
I've returned a non-gymshark item by mistake
I've sent a non-gymshark item back to you, what do I do?
You can contact us with the following information and we'll look into it for you;
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Your full name
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Your email address
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The order number associated with your return (e.g #UK1234567)
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The date you returned the item
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A description of the item you've returned (please include any photos of the item)
As soon as the information we need from you is sent to us, we will begin an investigation and do our absolute best to try and retrieve your item for you. We’ll of course always do our very best to help out, but unfortunately can’t make any promises!
FYI: Anything accidentally or incorrectly returned our way (that’s not a Gymshark item) will be the responsibility of the sender, not Gymshark.
Received a faulty item?
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.
Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.
If you've purchased your item from our official web store gymshark.com, our Regent Street London store, or a Gymshark event/pop-up, send us a message and we'll look into this for you.
Please send our Customer Support Team:
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Your name and email address
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Order number (e.g #UK123456)
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Item name/description (if known)
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Photos that show:
1. The fault as clearly as possible
2. Full-length photo of the item
3. The Gymshark logo and label
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.
If you don't have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s).
More Questions?
Please contact our support team here.
