The normal order processing time is 48 hours during business days (Monday through Friday). Once your order has been shipped, delivery time within the United States is 4-7 business days, and 3-7 business days internationally. Please keep in mind that during holidays or limited-edition launches and restocks, the shipping and delivery time may vary.

DOMESTIC

• Standard – (FedEx Smartpost) 7-10 Business Days
• Ground – (FedEx Ground) 3-5 Business Days

INTERNATIONAL

• shipping lead times will vary. typical lead time expected can be 3-7 business days post fulfillment.

Orders outside of Mainland US:

Please allow 14 working days for your order to be delivered from when the order is shipped as transit times are longer to destinations outside of the mainland US.

Please be aware all orders outside the 48 contiguous United States are sent using UPS SurePost and are delivered with USPS for Final Mile delivery. Due to this, your tracking may stop updating along the way, but rest assured your order is still on the way! If your tracking doesn't update in 14 days, please contact our customer support team for assistance.

PO Boxes, APO Boxes and Military addresses:

Due to military handling time, APO, FPO and DPO deliveries to some destinations could take up to 60 days or more. PO box deliveries typically take up to 10 working days but may take slightly longer. If you have any questions our Customer Support team are always on hand to help.

Things you need to know...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
• All delivery timeframes start from the day after you place the order unless specified.
• Gift Card purchases don't count towards qualifying for a free shipping threshold.
• Unfortunately, we're unable to deliver to Military Addresses in EU countries.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

Shipping exclusion list

We currently do not ship to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

How do I track my Gymshark order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link.

Alternatively, you can log into your Gymshark Account and track your order there.

Already have a Gymshark account?

1. Log into your Account
2. Head to Account > My Orders
3. Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to dispatch your order)
4. Click Track Your Order to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address, head to our I want to change my order/address article.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

I'm missing some items from my order

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

Check if your order will arrive in separate shipments

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

Checked your order is correct but still missing an item?

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

I've received a different item to what I ordered

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

Why have I not received my refund?

If you've sent back your return but you're still waiting on your refund, we know it sucks, but this can be due to a few different reasons...

Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.

How can I check the status in my return?

In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 7 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.

Once processed, your refund can take 5 days to appear in your account, once released by your bank.

How long does it take returns to be refunded?

You can check your country's specific returns timeframe via our How Do I Return My Items Page and if your return tracking has not received an update within the timeframe specified, feel free to get in touch with us!

Please include in your message:

1. Proof of return postage (e.g a photo of your receipt)
2. Your order number (e.g #UK123456)

A member of the team will then get back to you as soon as we can!

How do I track my Gymshark order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link.

Alternatively, you can log into your Gymshark Account and track your order there.

Already have a Gymshark account?

1. Log into your Account
2. Head to Account > My Orders
3. Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to dispatch your order)
4. Click Track Your Order to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address, head to our I want to change my order/address article.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

We offer free returns to the following countries;

United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.

If your country is not listed here you may be responsible for the cost of your return.

In the unlikely event you've received a faulty item, check out our 'Received a faulty item?' page.

Please don't return any damaged or incorrectly delivered goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

We can't always give a heads up about when products will be restocking as it's always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they're restocked.