Delivery Information

The normal order processing time is 48 hours during business days (Monday through Friday). Once your order has been shipped, delivery time within the United States is 4-7 business days, and 3-7 business days internationally. Please keep in mind that during holidays or limited-edition launches and restocks, the shipping and delivery time may vary.

DOMESTIC

• Standard – (FedEx Smartpost) 7-10 Business Days
• Ground – (FedEx Ground) 3-5 Business Days

INTERNATIONAL

• shipping lead times will vary. typical lead time expected can be 3-7 business days post fulfillment.

Orders outside of Mainland US:

Please allow 14 working days for your order to be delivered from when the order is shipped as transit times are longer to destinations outside of the mainland US.

Please be aware all orders outside the 48 contiguous United States are sent using UPS SurePost and are delivered with USPS for Final Mile delivery. Due to this, your tracking may stop updating along the way, but rest assured your order is still on the way! If your tracking doesn't update in 14 days, please contact our customer support team for assistance.

PO Boxes, APO Boxes and Military addresses:

Due to military handling time, APO, FPO and DPO deliveries to some destinations could take up to 60 days or more. PO box deliveries typically take up to 10 working days but may take slightly longer. If you have any questions our Customer Support team are always on hand to help.

 

Things you need to know...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse
• All delivery timeframes start from the day after you place the order unless specified.
• Gift Card purchases don't count towards qualifying for a free shipping threshold.
• Unfortunately, we're unable to deliver to Military Addresses in EU countries.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

Shipping exclusion list

We currently do not ship to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

Things you need to know...

• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse

• All delivery timeframes start from the day after you place the order unless specified.

• Gift Card purchases don't count towards qualifying for a free shipping threshold.

• Unfortunately, we're unable to deliver to Military Addresses in EU countries.

• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.

Shipping exclusion list

We currently do not ship to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

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How do I track my order?

How do I track my Gymshark order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link.

Alternatively, you can log into your Gymshark Account and track your order there.

Already have a RebootFit account?

1. Log into your Account

2. Head to Account > My Orders

3. Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to dispatch your order)

4. Click Track Your Order to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address, head to our I want to change my order/address article.

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, APO and FPO addresses, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

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I want to change my order/address

Can I cancel my order?

You can cancel your order within 15 minutes of placing it by clicking the 'Cancel Order' button in your Gymshark account or in your order confirmation email. Unfortunately, we are unable to cancel orders for you once placed.

Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be getting picked and packed soon in our warehouse. If you no longer wish to keep the order, you can return it within 30 days for a full refund.

Can I make a change to my order?

Due to how quickly orders are passed to our warehouse to be shipped, we’re unable to edit orders once placed. This includes;

• Adding or removing items to your order

• Changing an item, size or colour

• Amend delivery address

• Changing the shipping method or courier

• Applying a discount code or editing product prices

If you have noticed a mistake in your order you wish to change, you can cancel your order within 15 minutes of placing the order by hitting the 'cancel order' button in your account section or in your order confirmation email.

Can I change my delivery address?

Sadly we cannot change an address with the courier once the order is placed, however it is possible you may be able to get this updated with the courier by contacting them directly.

To do this, please wait until you receive your tracking email directly from the courier as it will contain your tracking number that you can provide to the courier in the hopes they can amend the address for you. Please note this is not guaranteed and services can vary from courier to courier.

*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing and are therefore not liable to refund/replace the order.

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I've received my order but it's wrong

I'm missing some items from my order

We’re sorry if something's missing from your order, but don't worry, it could be because we've only shipped part of your order, and the rest of your order will arrive a few days later.

Check if your order will arrive in separate shipments

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

Checked your order is correct but still missing an item?

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

All claims for orders missing an item(s) must be made within 7 days of the delivery date.

I've received a different item to what I ordered

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

• Your order number

• The name of the item you didn't receive

• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.

Customs & Import Fees